Hopefully, this page will answer your burning question.
How do we ship? - USPS Priority Mail with Signature Conformation. Items whose value exceeds $500, will also include additional insurance. If you purchase an item and plan on stopping by to pick the item up, please us a coupon code "Pick up", so you will not be charge for shipping. And no, if you use the code and do not pick up the item, I will not ship it until shipping has been paid for.
How long before I can get my purchase? Most of my work is one-of-a-kind, so when it sells it's gone. Other items such as items from the BG Collection can be made to order. So, currently stock items will ship out within 2 days of your order, made to order items with ship out within 1-2 weeks. I will send you an email with tracking so you know when it will arrive.
How do we care for your item before shipping? Each item will be cleaned in an 80% alcohol based liquid, I wear gloves to dry the item and then using a second pair of dry gloves proceed to place the item in its box along with any other items and seal the box.
When are you Open?- Typical we are open Wednesday thru Saturday from 10-5, during the COVID-19 period we are reducing our hours to 11 to 4. But extending our by appointment times.
How can I get an appoinment? call / text me @ 603-686-6802 or send me a email via our contact form.
Do I need an appointment during open hours? No, my studio is small so, there is a sign that shows whether there is someone in the studio 1 or 0. To comply with the 50% occupancy level.
Do I Need to wear a mask? YES, if you do not have one I will provide you one.
What if I don't like an item, can I return it? Well, not really....let me explain. All sales are final, and I do not offer refunds. Exchanges require a RAN (return authorization number), you must contact me to get this number, and it must be shown on the outside of the shipping box. All returns must happen with in 30 days of your purchase. The items must be returned in the original box, in resalable condition. You then have a credit that can be used on another item of equal or greater value. Sorry been burned to many times.